We want you to be happy with your purchase! Please inspect your order as soon as you receive it and if for any reason you wish to return your purchase, you may email us here within 3 days of receipt of your order to request a Return Authorization Number (RA#). The RA# expires in 10 days.
- All returns must be received within 10 days from the date the RA# is issued.
- Items returned for credit without an RA# or after the RA# has expired will be charged a $20.00 processing fee.
- Please include a copy of your invoice with the RA# written on it with your return.
- Shipping charges will not be refunded.
- Items that are deemed to have been used or not in "new" condition will not be refunded.
Items that are not returnable:
- Bow ties are custom made and not returnable.
- Custom orders with personalization, engraving, items on sale and custom made items are not returnable.
Returned merchandise must be unused, not worn and in the original packaging. It is the discretion of Jena Richards Weddings to determine if returned items are in unused condition. Items that are in bags or are individually packaged and sealed which have been opened will not be accepted for credit or return.
Items listed on sale are non-returnable and not refundable. Personalized items are not returnable. Jena Richards will send back non-returnable items to the customer at the customers expense.
Credit will not be issued for lost packages, we recommend that you return your items packaged in the same manner that they were received with a shipper that provides insurance and tracking numbers.
We recommend that your items be packaged securely, insured and sent with a tracking number as we cannot be responsible for lost packages. Send your insured returns to:
Jena Richards, Inc.
PO Box 565716
Miami, FL 33256
Do you charge restocking fees?
No, a restocking fee will not apply to orders returned for credit within the time limit stated above. Orders returned without an RA# will be charged a $20.00 processing fee.
How long does it take to process my credit?
Your credit will be issued within 5 business days of receipt of your return. Please allow time for your banking institution to process the credit.
Can I return a personalized item?
Personalized items and gifts are non-refundable and non-returnable.
What do I do if I receive damaged items?
Please inspect your order upon receipt. If there is damage keep the original packaging and notify us within 3 days of receipt of your order, email us and include a detailed description with a digital photo of the damaged box and/or items.