Shipping Policy

We at Jena Richards Weddings appreciate your business and are happy to offer free ground shipping for orders over $100.00 shipped within the Continental USA! 

When will you ship my order?

Orders are processed and shipped within 2 to 5 business, this does not include time in transit. If personalization is selected your order will require 5 additional business days to process. Please note that if you select to upgrade your shipping the time it takes to process the order will not change.

Please email or contact us if you need your order by a specific date so we may assist you in selecting the best option for your needs. 

Delivery of your order depends on your location and the shipping method you select when you place your order. Business days are Monday thru Friday, excluding holidays. We recommend choosing "Express" Shipping for "Rush" Orders.

 

How will you ship my order within the USA?

We ship via the FedEx or USPS Priority Mail. The options are listed below, please note if an option is not available in your area it will not appear at check-out. If you choose to upgrade your shipping the time it takes to process the order will not change.

   - FedEx Ground (business delivery only) 2 -7 days based on distance to the destination

   - FedEx Home Delivery 2 -7 days based on distance to the destination

   - FedEx Express Saver - 3 business days (not available to Alaska or Hawaii) by 8pm, does not include day of shipment.

   - FedEx 2Day to most areas - delivery to a business by 4:30pm and a residence by 8pm

   - FedEx Standard Overnight - next business day - by 3pm to most addresses, by 4:30pm to rural areas, by 8pm to a residence.

   - USPS Priority Mail (United States Postal Service) 2 to 3 business days

For more details please visit fedex.com.

We appreciate your business and are pleased to offer free ground shipping for orders over $100.00 shipped within the Continental USA (does not include Alaska, Hawaii or US Territories).

 

How is my shipping calculated?

All shipping rates are calculated by weight.

 

Will I receive a tracking number?

Yes, when your order is shipped you will receive an email with a tracking number.

 

Do you ship to PO Boxes?

No, not at this time, we require a physical address.

 

Do you ship international?

Yes, we do ship international via FedEx and the United States Postal Service (USPS). The charges are automatically calculated by weight at checkout. Delivery times vary by destination from 7 to 28 days.

Please note that there may be duties and taxes imposed on international orders by the government of your country that are not be reflected in our prices and are the responsibility of the customer. Please check with your customs office for those charges. If you have any questions regarding this matter please email us. International orders are final sale.